JLL · 2 days ago
Workplace Experience Manager
Franklin, TN
Full-time
Onsite
Senior Level
$110K/yr - $135K/yr
5+ years expJLL empowers you to shape a brighter way. As a Workplace Experience Manager at JLL, you will oversee and optimize workplace experiences at assigned sites, acting as the lead onsite point of contact for client employee inquiries and issue resolution, while supervising the Workplace Experience Ambassadors to ensure exceptional service delivery.
CommercialReal Estate
No H1B
Responsibilities
Act as lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services
Supervise day-to-day operations and duties of Workplace Experience Ambassadors on team while ensuring exceptional service delivery
Maintain client's workplace of the future environment while cultivating culture that aligns with client's company values and brand
Collaborate with SMEs to maintain consistently welcoming and functional Innovation Hub and Customer Briefing Center
Ensure facilities are always prepared to host customer visits with professional presentation and optimal functionality
Uphold safety and security procedures while prioritizing employee and guest experience and services
Coordinate site resources, activities, events, and communications for comprehensive workplace management
Maintain and coordinate site calendar of events while ensuring seamless execution and stakeholder communication
Liaise with local leaders, vendors, and facility management to ensure seamless office operations
Collaborate with facility management and IT to monitor and maintain facility operation systems including AV, HVAC, security cameras, badge system, reservation system, and digital signage
Identify opportunities to enhance workplace experience and create initiatives to streamline processes for client employees
Support data collection, analysis, and reporting to align with client's objectives and performance metrics
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
Monitor policies, regulations, and performance metrics to provide flawless execution and stable service delivery for Client
Collaborate with facility management to confirm compliance with global and regional sustainability objectives
Ensure adherence to environmental standards and corporate responsibility initiatives
Support implementation of sustainable workplace practices and employee engagement programs
Transform to Workplace Team of the future while developing existing talent and bringing new capabilities into Experience Services team
Ensure highly proactive, responsive, dynamic, and agile team for optimal client and stakeholder management
Actively encourage environment that supports teamwork, cooperation, performance excellence, and personal success
Develop team through performance assessments and training while managing staff workload through correct resourcing
Develop succession plan for key team members and onsite vendors for comprehensive talent management
Proactively develop and manage Client relationships ensuring expected service levels are achieved consistently
Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators
Deliver exceptional quality of service to Client as reflected by Client feedback and leadership assessment
Proactively manage team to deliver surprises and delights that exceed client expectations
Qualification
Required
Bachelor's degree in hospitality or related field preferred
Minimum 5 years relevant work experience required in similar workplace experience or hospitality management roles
Demonstrated ability to provide high level of customer satisfaction in professional service environment
Excellent verbal and written communication skills for effective client and team interaction
Proficient in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
Strong analytical, organization, and administration skills for comprehensive workplace management
Strong interpersonal skills for effective relationship building and team leadership
Strong attention to detail with ability to work in fast-paced environment while maintaining quality standards
Good judgment in confidential situations and proven experience interacting with senior management
Ability to multitask effectively while maintaining focus on client experience and service delivery
Professional demeanor with capability to represent client brand and company values
Preferred
Experience with workplace technology systems including reservation platforms, digital signage, and facility management systems
Background in corporate real estate services or integrated facility management
Knowledge of sustainability practices and workplace wellness programs
Certification in hospitality management, facility management, or related professional credentials
Experience with event planning and corporate communications
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase