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Metrea · 1 day ago

Lead HR Operations & Support

Tampa, FL

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $140K/yr

7+ years exp

Metrea is a defense company dedicated to translating commercial innovation into solutions for national security. The Lead HR Operations & Support role is responsible for overseeing the enterprise-wide employee support function, ensuring high-quality HR service delivery, and leading a team of People Generalists to manage employee inquiries and drive operational excellence.

AerospaceBusiness IntelligenceCommercialInformation TechnologyMilitarySecurityTrainingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Lead and evolve the HR Support function, including oversight of the People ticketing system, HR knowledge base, and service performance metrics

Design and enforce SLAs, escalation workflows, and response standards for all teammate HR inquiries (e.g., benefits, policy, onboarding, leave, compliance)

Ensure adherence to federal and state labor regulations (e.g., FMLA, ADA, EEOC, OFCCP), including documentation, response timeframes, and audit readiness

Oversee the HR shared services team, including onboarding support, generalist-level inquiries, HRIS updates, and compliance-related case handling

Partner with HRIS, Compliance, and Quality to align support processes with QMS standards (AS9100), internal audit requirements, and data privacy obligations (e.g., PII/GDPR)

Drive continuous improvement in HR support delivery through data analysis, teammate feedback, and technology enhancements

Monitor and report on service trends, ticket volumes, satisfaction scores, and workforce risks to HR and business leadership

Support change management efforts, policy deployment, and internal HR communications related to enterprise-wide initiatives

Qualification

HR operationsHR complianceHR ticketing systemsPHRSHRM-CPHRIS experienceAnalytical skillsInterpersonal skillsProblem-solving skillsCommunication skillsProject managementCross-functional collaboration

Required

7–10+ years of progressive HR experience, with at least 3 years in a people leadership or shared services role

Bachelor's degree in human resources management or related field

Demonstrated expertise in HR operations, employee services, or HR compliance in a high-regulation industry (e.g., aerospace, defense, federal contracting)

Experience managing HR ticketing systems (e.g., ServiceNow, Zendesk, UKG) and HR knowledge bases

Familiarity with federal contractor compliance obligations (e.g., OFCCP, ITAR, DFARS, EEO-1)

High attention to detail and operational accuracy; ability to manage confidential and sensitive information with discretion

Knowledge of ERISA, ACA, COBRA, HIPAA

HRIS experience (ADP Workforce Now) and Microsoft Office proficiency

Excellent interpersonal and problem-solving skills

Excellent communication skills with the ability to manage conflicts effectively

Strong analytical, project management, and cross-functional collaboration skills