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PlanIT Group, LLC · 5 months ago

Microsoft Windows Engineer

Raleigh, NC

Contract

Onsite

Senior Level, Lead/Staff

13+ years exp

PlanIT Group, LLC is looking for Subject Matter Experts to provide support for all Windows related issues. The role primarily involves researching endpoint analytics and investigating factors impacting Windows performance and end user experience.

ConsultingInformation TechnologyManagement Consulting

Growth Opportunities

Responsibilities

Ability to evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents

Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to:

Operating system issues

Software installation and configuration

Network connectivity issues

Conflicting third-party applications

Monitor system performance and identify areas for improvement

Work with other IT teams to troubleshoot and resolve complex technical issues

Qualification

Windows operating systemsPowerShell scriptingNetwork protocolsActive Directory servicesPerformance monitoring toolsTroubleshooting skillsCommunication skillsProblem-solving skillsTeamwork

Required

In-depth knowledge of Windows operating systems, including their features, architecture, and functionalities

Ability to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and servers

Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates

Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system

Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN

Knowledge of Active Directory services, Group Policy, and domain configuration

Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes

Knowledge of WMI - Windows Management Instrumentation

Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues

Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently

Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark

Preferred

In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization

Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security

Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly

Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools

In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS

Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud

Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems

A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory

Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance

Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker

Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability

Experience with Tanium / Endpoint Analytics tools to identify performance issues

Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows operating systems