Intuit · 23 hours ago
Principal Service Experience Strategy Manager - Mid Market
San Francisco, CA
Full-time
Onsite
Lead/Staff
8+ years expIntuit is a leading company focused on disrupting the small business mid-market. The Principal Service Experience Strategy Manager will lead the creation of new service experiences, partnering with various functions to enhance customer satisfaction and drive growth.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Establish an end to end service experience strategy for our Mid-Market service offerings
Quantify the delivery of benefit and our service performance at every step of the customer journey, constantly maintaining a set of game-changing priorities to improve that ladder up to the strategy you defined
Rally a cross functional team to address key challenges limiting the delivery of value to customers, making measurable improvements
Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits
Partner with leadership and internal partners to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling the business agenda
Connect the dots, understand interdependencies, effectively identify roadblocks and work to remove them
Demonstrate superior oral and written communication skills across varying seniority levels, bonding teams behind a single vision to deliver for customers
Ability to lead without direct authority and create a unifying sense of purpose among cross functional teams
Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model
Drive cultural change across the organization to deliver next generation of Intuit offerings
Qualification
Required
BA/BS required or equivalent work experience, MBA strongly preferred
8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service oriented offerings
Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations
Have a passion to seek a deep understanding of customer needs and turn that insight into a compelling vision and drivers to create solutions that solve important jobs for Mid Market customers
Proactive, action oriented and result driven with the ability to thrive in a highly matrixed company structure, including rolling-up sleeves and leading by example at both strategic and tactical levels
Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
Track record of aligning disparate teams around a common cause, and effecting transformational change
Capacity to handle a highly complex effort, with ability to prioritize across multiple workstreams
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
Small Business Trends
2026-01-03
2026-01-02
2025-12-25
Company data provided by crunchbase