Senior Desktop IT Support Technician jobs in United States
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ATC ยท 1 day ago

Senior Desktop IT Support Technician

positionHarrisburg, PA
timeContract
remoteOnsite
senioritySenior Level
money$25/hr - $28/hr

ATC is seeking a Senior Desktop IT Support Technician to provide comprehensive support for workstations, laptops, and Mac devices. The role involves troubleshooting, maintaining device compliance, and collaborating with various IT teams to ensure smooth operations.

AnimationInformation TechnologyMobile AppsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk

Qualification

PC deployment supportPC image managementActive Directory knowledgeHardware repairSecurityEncryptionRemote support toolsMS Office 365 supportTroubleshooting GPOsMacintosh integration

Required

Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +)
Develop, test, maintain PC images
Experience supporting PC's in a large domain environment
Install and configure PC hardware and peripherals
Repair PC's by replacing hard drives, motherboards, memory, etc
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Knowledge of Active Directory and experience troubleshooting GPO's and name resolution
Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's
Experience integrating Macintosh systems into an Active Directory Domain environment

Company

ATC

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Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
dateFounded in 2007
location
West Des Moines, Iowa, USA
people-size201-500 employees
web-link
https://atc.xyz

H1B Sponsorship

ATC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)

Funding

Current Stage
Growth Stage

Leadership Team

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Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
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Company data provided by crunchbase