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Graff Chevrolet Durand · 4 days ago

Automotive Business Development Representative

Durand, MI

Full-time

Onsite

New Grad, Entry Level

Graff Chevrolet of Durand is seeking a driven and high energy individual to join their Business Development Team. The role involves assisting customers with inquiries about vehicles and guiding them through the purchasing process while generating leads and appointments.

Automotive

Responsibilities

Handle all incoming internet email leads and internet phone leads for both sales & service in a timely manner

Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers

Assist customers in appropriate vehicle selection & service issues

Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration

Deliver inquiries/messages intended for other sales personnel and departments promptly

Generate and prospect new customers through owner loyalty and dealership database

Provide long-term follow up to our lease portfolio, manifests, and internal customer database

Communicate effectively with customers and prospects according to their preferred method of communication -- phone, e-mail, or in person

Direct customers to product information resources, including those available online

Research auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise

Keep abreast of new products, features, accessories, etc., and their benefits to customers

Attend product and sales meetings

Other duties as assigned

Qualification

Communication skillsComputer applicationsOrganizational skillsTime managementAttention to detail

Required

Superior communication skills, both verbal and written. Strong phone and email communication

High School diploma, or equivalent. College degree preferred but not required

Excellent organizational skills in order to manage customer leads and follow up

Attention to detail, superior time management skills

Ability to work with computer applications including but not limited to email, web applications, and MS Office products such as Word, Excel and Internet Explorer