Ravyx CA · 1 day ago
Technical Support Agent, L1
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrRavyx CA is seeking a Technical Support Agent, L1 to serve as the first point of contact for customers, providing prompt and effective solutions to technical issues. This role involves troubleshooting problems related to POS systems, ensuring customer satisfaction through exceptional service and problem-solving skills.
Information TechnologyRoboticsSoftware
Responsibilities
Efficiently manage and prioritize incoming support tickets
Troubleshoot and resolve technical issues related to company products and services
Provide accurate and timely responses to customer inquiries
Escalate complex issues to the appropriate internal teams when necessary
Deliver immediate assistance for emergency situations
Handle inbound customer calls and provide clear, concise explanations of technical concepts
Foster strong customer relationships through effective communication and problem-solving
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved
Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions
Stay informed about product updates, features, and best practices
Participate in regular training sessions to maintain expertise in company products and services
Accurately document issues and resolutions using Salesforce or other CRM tools
Qualification
Required
High school diploma is required
Strong technical aptitude and troubleshooting abilities
Excellent communication skills, with the ability to remain patient and calm under pressure
Ability to work both independently and collaboratively within a team environment
Strong attention to detail and time management skills
Proficiency in English (written and spoken) required
Preferred
Post-secondary education in networking, computer science, or a related field is an asset
Previous experience in a technical support or call center environment preferred
Familiarity with support ticketing systems such as Salesforce is a plus
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
French and/or Spanish preferred
Company
Ravyx CA
Ravyx CA provides point-of-sale and management software to businesses in the retail sector, offering personalized products and services that scale with their growth — establishing strong, long-lasting business partnerships.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase