Oracle · 19 hours ago
Technical Analyst 3-Support (U.S. Citizenship Required)
United States
Full-time
Remote
Mid, Senior Level
$24.95/hr - $60.63/hr
4+ years expOracle is a world leader in cloud solutions, and they are seeking a Technical Analyst 3 to deliver post-sales support and solutions for their customer base. The role involves providing technical expertise for Oracle Analytics Cloud and Fusion Data Intelligence, troubleshooting complex issues, and ensuring a high-quality support experience for customers.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Serve as a primary contact for customer issues related to Oracle Analytics Cloud (OAC) and Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP)
Troubleshoot and resolve technical problems involving dashboards, data models, pipelines, BI Publisher, RPD modeling, and semantic layers
Diagnose issues related to data ingestion, ETL/ELT processes, FDI pipelines, orchestration jobs, and data refresh failures
Analyze log files, error messages, and system performance metrics to identify root causes
Work closely with Oracle Fusion Applications teams to understand data flows, subject areas, KPIs, and data lineage
Support customers in configuring and optimizing OAC and FDI features, including data modeling, visualization, and pipeline orchestration
Collaborate with product development teams by documenting defects, enhancement requests, and providing actionable insights
Guide customers through best practices for security, performance tuning, and data governance
Prepare knowledge articles, FAQs, troubleshooting guides, and technical documentation
Ensure SLA compliance and deliver high-quality communication throughout the support lifecycle
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
4+ years of experience in a technical support or analytics engineering role
Hands-on experience with Oracle Analytics Cloud (OAC) – dashboards, RPD modeling, data visualization
Hands-on experience with Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP) – pipelines, transformations, orchestration
Hands-on experience with SQL, data warehousing, and performance tuning
Familiarity with Oracle Cloud Infrastructure (OCI) services such as Object Storage, Data Integration, and Autonomous Database
Strong analytical, debugging, and problem-solving skills
Excellent communication and customer-handling abilities
Customer-first mindset with empathy and patience
Strong collaboration and cross-team communication abilities
Ability to work in a fast-paced environment and manage multiple priorities
Attention to detail and a structured approach to problem-solving
Preferred
Experience Supporting Oracle Fusion Applications (HCM, SCM, ERP, CX)
Working knowledge of REST APIs, JSON payloads, and data integrations
Python or scripting experience for debugging and automation
Knowledge of incident management tools (e.g., MOS, ServiceNow, Jira)
Oracle certifications in OAC or FDI
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-07
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