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KeyBank · 1 day ago

Mortgage Loan Officer - Albany, NY

Albany, NY

Full-time

Onsite

Mid Level

3+ years exp

KeyBank is a financial institution seeking a Mortgage Loan Officer (MLO) to assist clients with residential mortgage loans. The MLO will originate loans, provide clients with mortgage options, and develop referrals to grow Key's home lending business while maintaining high client satisfaction and loan quality.

Banking

Responsibilities

Prospect home lending business to build and develop new client loan originations and relationships

Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines

Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions

Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process

Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled

Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings

Maintain proficiency on sales/originator systems and develop efficient workflows

Keep informed of trends and developments in the real estate market and mortgage industry

Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Loan originationMortgage regulations knowledgeCustomer service skillsFinancial acumenSales skillsNetworking skillsRelationship managementCommunication skills

Required

Excellent communication skills, both written and verbal

Strong customer service skills

Proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management

Demonstrate strong financial acumen by understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions

Generate new mortgage business and manage the loan origination process from initial application through to closing

Navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms

Build partnerships with real estate agents and financial advisors

May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required

Preferred

Bachelor's Degree in a business-related field or equivalent experience

3+ years Experience as a loan officer in 1st mortgage production

3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws