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Mary Washington Healthcare · 2 days ago

Office Coordinator-Full Time Days

Fredericksburg, VA

Full-time

Onsite

Entry Level

2+ years exp

Mary Washington Healthcare is seeking an Office Coordinator to join their team. This role is responsible for obtaining and verifying patient insurance information, performing scheduling functions, and providing clerical support to ensure efficient operations within the Medical Imaging of Fredericksburg locations.

Health CareHospital

Responsibilities

Greets all customers in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals

Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate

Assists in the handling of various patient financial matters

Schedules tests as ordered by a physician or their through appropriate scheduling software

Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. Collects insurance cards and valid ID card

Obtains authorization information from insurances via their website as applicable

Monitors scheduling work-lists to ensure timely scheduling and insurance verification

Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation

Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients

Maintains an organized and efficient work area. Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow. Ensures patients, family members, and Associates are kept informed of activities and delays. Provides ongoing follow-up regarding delays for affected patients

Monitors appropriate reports. Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently

Reconciles daily charges. Ensures correct CPT, ICD-10, referring physician, and correct charging information

Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees

Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes

Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion

Distributes final reports of all procedures to the ordering doctors as appropriate

Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately

Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers

Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process

Provides assistance in other areas of the MIF departments as needed

Performs other duties as assigned

Qualification

Patient billing experienceInsurance terminology knowledgeCPTICD-10 codesScheduling software proficiencyBasic computer skillsMulti-taskingVerbal communicationWritten communicationCritical thinkingTeam collaboration