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Mary Washington Healthcare · 20 hours ago

Office Coordinator-MWMG-Core Operations -Full Time

Fredericksburg, VA

Full-time

Onsite

Entry Level

1+ years exp

Mary Washington Healthcare is seeking an Office Coordinator to perform a variety of office coordination, customer service, and revenue cycle functions. This role is crucial for ensuring efficient day-to-day operations and significantly impacting patient experience, with a strong focus on patient satisfaction and multitasking abilities.

Health CareHospital

Responsibilities

Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner

Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims

Presents patients with appropriate paperwork based upon appointment type and registration status

Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments

Maintains a neat and orderly waiting area

Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day

Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care

Ensures security and accuracy of patient files, payments and databases

Communicates with physicians’ offices and staff in a timely and professional manner. Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal

Reviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service. Posts payments in PMIS. Reconciles records and receipts with payments collected at the end of each shift

Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims

Schedules follow up appointments, diagnostic testing and other services for patients as required

Ensures all services are authorized and necessary referrals are active as required

Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients

May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges

Performs other duties as assigned

Qualification

Medical office experiencePatient registrationElectronic Health Record (EHR)Microsoft OfficeCustomer serviceMulti-taskingCritical thinkingCommunication

Required

High School Diploma or GED required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills

Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals