EfficientIP · 2 days ago
L1 Technical Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
0+ years expEfficientIP is a fast growing network automation and security company, specializing in DDI (DNS, DHCP, IP Address Management). As a Level 1 Support Engineer, you will qualify issues, gather information, and provide initial diagnoses while working to solve problems or escalate them as necessary.
ComputerInfrastructureNetwork SecuritySocial Network
Responsibilities
Qualify the issue, gather the required information to start investigation and define a first diagnosis
Work to solve the problem on your own, or escalate the issue to the next support level
Receive assistance from the Development team if needed
Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone
Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements
Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solutions to customers
When needed, escalate issues to appropriate individuals based on established guidelines and procedures
Ability to exercise judgment using procedures and practices to determine the appropriate course of action
Qualification
Required
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone
Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements
Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solutions to customers
When needed, escalate issues to appropriate individuals based on established guidelines and procedures
Ability to exercise judgment using procedures and practices to determine the appropriate course of action
Experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics
Must be located in California, Oregon or Washington State
Preferred
Experience or skills in Technical Support, Network Support, Systems Administration, Help Desk or Configuration Management
0-2 years work experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols
Familiarity with IP Address Management (IPAM) and Microsoft Active Directory
Degree in Computer Science and Telecommunication
Company
EfficientIP
EfficientIP provides solutions to address organizations' needs to drive business efficiency through network services availability, security.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$11MKey Investors
Jolt Capital
2019-12-17Series B· $11M
2017-06-09Secondary Market
Recent News
2024-12-24
Company data provided by crunchbase