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Macy's · 1 day ago

Retail Cosmetics Sales Associate, Castleton

Indianapolis, IN

Part-time

Onsite

Entry Level

$15/hr - $21/hr

1+ years exp

Macy's is a storied retailer with a rich history of over 160 years, known for its captivating experiences and products. The Retail Cosmetics Sales Associate, also known as a Beauty Advisor, plays a crucial role in providing expert beauty advice and personalized shopping experiences to customers, while building lasting client relationships and driving sales.

Consumer GoodsFashionRetail

Responsibilities

Offer expert advice and conduct product demonstrations

Provide tailored consultations that may include makeup application and skincare recommendations

Introduce customers to new items and innovations that match their unique needs and style

Proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service

Maintain a clean, organized, and shoppable sales floor

Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions

Create friendly, personal conversations to build customer relationships

Share loyalty program benefits and ensure customers have all they need before they leave

Qualification

Customer service experienceSales skillsProduct knowledgePoint-of-sale technologyClienteling toolsEffective communicationTeam collaborationRelationship building

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Meeting and surpassing daily sales goals by delivering exceptional service

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions