Jarco Companies · 1 day ago
Customer Service Scale Clerk
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expJarco Companies is a family-owned company proudly serving the greater San Antonio Area. The Customer Service Scale Clerk will be responsible for providing customer service, managing truck weigh-ins, processing payments, and maintaining accurate records of all loads at the mining operations.
Building Materials
Responsibilities
Provide prompt and courteous service to customers
Process proper charges to customers for each load -generate charge ticket on screen, printed or manually
Handles cash and check transactions
Inspect loads and query drivers as required
Enter load information and customer/truck information into computer and operate computerized truck scale to determine weight of load
Instruct drivers to the appropriate loading and unloading area based upon load contents; specifically, do not accept loads containing hazardous or unauthorized waste, or other materials not in compliance with regulations for dumping at the facility
Record and secure cash/check receipts and maintain records with computer system of all incoming/outgoing loads that cross the scales
Answer incoming calls or messages from office personnel and forward customer inquiries to the office
Follow all required safety policies and procedures
Cleanliness of workspace & general housekeeping duties for the facility to include kitchen, bathroom, and floors
Perform any other tasks and duties as requested, directed, or assigned to support and improve the overall team operations
Qualification
Required
High school diploma or GED required
Cash Handling Experience – 1-year minimum experience
MS Office – 1-year minimum experience
Bi-Lingual – English/Spanish
Ability to communicate effectively with internal and external customers
Strong work ethic, demonstrating integrity, trust, and maintaining confidentiality
Ability to prioritize workload and meet time sensitive deadlines
Ability to be a self-starter, capable of working effectively in a team environment or as an individual contributor
Excellent analytical, attention to detail, and problem-solving skills
Ability to read, write, and comprehend reports and associated documents
Ability to understand and follow oral and written instructions
The flexibility to accept and adapt to change as well as the commitment to seeking continuous improvement
Demonstrate continuous efforts to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Ability to recognize unacceptable waste (such as construction trash, rebar, etc.)
Exceptional communication, both written and oral, and interpersonal abilities; organization and attention to detail
Proficiency in the use of computers and various technology programs to maintain records and reports for the facility
Heavy lifting required, lift up to 35 lbs. +
Must be able to work in severe weather conditions, both heat and cold
Must be able to stand / sit 8-15 hours per day
Regularly required to sit, climb, stand, bend, squat, reach, and move as part of normal work activities
Background checks and drug tests required
Maintaining a valid driver's license and a clean driving record are required
Company
Jarco Companies
Jarco Companies is a family of companies comprised of Madden Materials, Jarco Logistics, Jarco ReadyMix, and a most recent business venture, Jarco Hospitality.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Logan B.
Chief Financial Officer
Company data provided by crunchbase