National Fuel Gas Company · 1 day ago
New York Customer Service Representative - Jamestown, NY
Jamestown, NY
Full-time
Onsite
New Grad, Entry Level
$26.18/hr - $30.81/hrNational Fuel Gas Company is currently seeking a full-time Customer Service Representative for their Jamestown, NY Customer Assistance Center. The role involves handling customer inquiries, providing assistance with account issues, and processing payments while working a Monday to Friday schedule.
EnergyOil and Gas
Responsibilities
This position requires employees to attend an instructor guided training course that will last for approximately 12-14 weeks
Training will include regular assessments
The schedule during training will be Monday – Friday 7:30 a.m. – 4 p.m
Some training will be held in person located in Williamsville, NY. Proper notice will be provided
After successful completion of training, the work schedule will be Monday - Friday 8 a.m. to 4:30 p.m. or 8:15am to 4:45pm at National Fuel’s Jamestown, NY location
Work in a walk-in office that services customers in person as well as handling inbound calls each day from utility customers in our New York service territory
Respond to a large variety of customer concerns which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads, new service requests and processing payments
Qualification
Required
High school diploma or equivalent
Prior experience in a customer service focused environment
Proficient at navigating computer applications and web-based programs
Exceptional interpersonal skills
Proven history of dependability and reliability
Preferred
Prior experience with SAP and/or Microsoft Office applications
Benefits
Medical and Prescription Drug Coverage
Paid Sick Time
Dental & Vision Coverage
Parental Leave for Mothers and Fathers
401(k) with Company Match
Tuition Reimbursement
Company Funded Retirement Savings Account
Life Insurance
Paid Vacation
Flexible Spending Account
Paid Company Holidays
Charitable Giving Program
Company
National Fuel Gas Company
National Fuel Gas Company energy outlook is more promising than ever. Natural gas produced from shale is transforming the energy landscape.
Founded in 1913
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$350.27M2025-12-15Post Ipo Equity· $350M
2004-01-20Grant· $0.11M
2001-11-14Grant· $0.16M
Leadership Team
David Bauer
President and CEO
Jamie Weixlmann
Executive Secretary to Chief Financial Officer and Utility President
Recent News
2025-12-15
globallegalchronicle.com
2025-11-08
Company data provided by crunchbase