Central Transport ยท 1 week ago
Dedicated Accounts Specialist
Warren, MI
Full-time
Onsite
Entry, Mid Level
2+ years expCentral Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. They are seeking a Dedicated Accounts Specialist to maintain customer relationships and ensure a personalized customer experience through effective communication and problem-solving.
DeliveryLogisticsTransportation
Hiring Manager
Jack Birmingham
Responsibilities
Build and strengthen relationships
Provide a personalized customer experience
Echo the message and tone of Sales, to maintain consistency with the customer
Pro-active account monitoring and reporting
In-depth analysis of customer concerns provided in a timely and effective manner
End-to-end ownership, providing root cause analysis - driving resolution
Communication to Sales on account health
Communication to Sales supporting opportunities for growth
Scorecard review/analysis (Where Applicable)
Qualification
Required
2-3 years of LTL Customer Service experience
Strong leadership qualities
Excellent written and verbal communication skills
Excellent attendance and the ability to work the same shift each day
Problem solving ability
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems
Upbeat personality/positive outlook
Preferred
Associate's Degree in a business related field is preferred, but is not required
Base EDI knowledge is preferred, but not required
Company
Central Transport
Central Transport is a transportation company that offers transportation, logistics and delivery services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Schmalenberg
Chief Financial Officer
Corey Thompson
Chief Operating Officer
Recent News
2024-11-21
Company data provided by crunchbase