Apply on Employer Site

Hadrius · 1 week ago

Founding Account Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$200K/yr - $300K/yr

2+ years exp

Hadrius is seeking a proactive, relationship-driven Founding Account Manager to own a multi-million-dollar book of business. The role involves onboarding, activation, adoption, renewal, and expansion, serving as the primary post-sale point of contact and collaborating closely with the founders to deliver outstanding outcomes.

Artificial Intelligence (AI)FinTech

Responsibilities

Ramp on our ICP, value proposition, Hadrius platform, pricing/packaging, and roadmap

Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks

Shadow kickoffs, QBRs/EBRs, and renewal calls; document objections and success patterns

Begin owning a small set of accounts to establish relationships and success plans

Fully own onboarding and activation for assigned accounts

Hit fast time-to-first-value (target under one week) and secure testimonials for newly onboarded clients within 30 days of go-live

Build stakeholder maps and executive alignment; set QBR cadences with clear success metrics

Create 90-day renewal/expansion plans for any relevant accounts; open and progress qualified expansion opportunities

Partner with Sales/FDE teams to remove blockers

Own and protect a multi-million ARR book with best-in-class gross/net retention

Drive strong net revenue retention via cross-sell, seat/usage expansion, and disciplined price uplifts

Build and manage a rolling expansion pipeline with clear next steps, close plans, and reliable forecasting

Execute renewals end-to-end (strategy, proposal, commercial terms, redlines/procurement) with 90-day plans in place for 100% of renewals

Instrument account health (usage KPIs, risk flags 120+ days pre-renewal); lead saves on at-risk accounts

Close the loop with Product and Engineering on gaps and wins; contribute to pricing/packaging and enablement

Codify and iterate playbooks for onboarding, expansion, renewals, and executive alignment

Qualification

Account ManagementCustomer SuccessB2B SaaSRevenue GrowthImplementation ExperienceProject ManagementData-driven Decision MakingSales Infrastructure KnowledgeClear CommunicationCross-functional CollaborationNegotiation Skills