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Bowman Williams · 2 days ago

Help Desk Technician Tier 2 (MSP)

New York, NY

Full-time

Hybrid

Mid Level

$60K/yr - $70K/yr

Bowman Williams is a modern Managed Service Provider supporting SMB clients with standardized solutions. They are hiring a Tier 2 Help Desk Technician who will provide Level 2 support and work on projects in a well-run MSP environment, balancing hands-on support with meaningful project work.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Hiring Manager

Mark Hammond

Responsibilities

Provide Level 2 support across desktops, laptops, applications, and Microsoft 365

Troubleshoot issues involving email, OneDrive, SharePoint, and QuickBooks

Support Azure based and hybrid environments

Work on projects including network refreshes, server upgrades, and data or SharePoint migrations

Collaborate closely with senior engineers and take ownership of assigned project tasks

Document work clearly and follow standardized MSP processes

Qualification

Level 2 MSP experienceMicrosoft 365 supportAzure fundamentalsSharePoint administrationOneDrive administrationHalo PSA experienceAuvik experienceNinjaOne experiencePowerShell experienceNetworking knowledgeCertifications A+Certifications Network+Certifications MS 100Certifications AZ 900Clear communicationTeam first mindset