NYC Citywide Administrative Services ยท 1 day ago
Training QA & Documentation Specialist
All, MO
Part-time
Onsite
New Grad, Entry LevelNYC Citywide Administrative Services is dedicated to making city government work for all New Yorkers. They are seeking a Training QA & Documentation Specialist to ensure the accuracy, accessibility, and user-friendliness of online training content on NYCityLearn, while also managing quality assurance processes and documentation.
Government Administration
Responsibilities
Test eLearning courses across multiple browsers, devices, and LMS environments to confirm functionality and performance
Review eLearning content for accuracy, usability, accessibility, media quality, and system compatibility to ensure compliance with standards and a seamless learner experience
Document every step of the QA process, capturing bugs, usability issues, fixes, and release outcomes
Develop and maintain standardized QA documentation, version control records, and release notes to ensure consistent course management
Create and update NYCityLearn user documentation, including guides, FAQs, and job aids to support employees and agency training liaisons
Translate feedback into documentation by capturing learner insights through surveys, focus groups, and A/B testing
Manage course releases to minimize disruption, ensuring that both internal and user-facing documentation is accurate and accessible
Track and report on metrics (bugs per release, cycle times, learner impact) with clear documentation to guide improvements
Qualification
Required
Education and/or experience appropriate to qualify for the specific assignment
Preferred
Excellent written and verbal communication skills, with a strong focus on documentation and knowledge management
Ability to create user-friendly materials (guides, FAQs, job aids) to support NYCityLearn users
Detail-oriented and comfortable testing and documenting technical issues
Familiarity with eLearning systems, QA testing, or accessibility standards is a plus
Strong organizational skills and ability to manage multiple projects at once
Benefits
Public Service Loan Forgiveness
Company
NYC Citywide Administrative Services
The NYC Department of Citywide Administrative Services (DCAS) makes city government work for all New Yorkers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anessa Hodgson
Chief Public Information Officer
Cedric Andrew Curry, CISSP, PMP, MCSD
Chief Information Security Officer
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