DHL Supply Chain · 1 day ago
Senior Application Support Engineer
Columbus, Ohio Metropolitan Area
Full-time
Hybrid
Senior Level
5+ years expDHL Supply Chain is seeking a skilled Senior Application Support Engineer to lead the support and optimization of Manhattan Active Warehouse Management (MAWM) and other critical Warehouse Management Systems (WMS). This role involves providing Tier 2 support, troubleshooting issues, and collaborating with teams to ensure system reliability and performance.
DeliveryLogisticsSupply Chain Management
Responsibilities
Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management
Support Centiro SaaS-based transportation and carrier management system
Troubleshoot and resolve issues related to API integrations and microservices
Perform root cause analysis using logs and SQL diagnostics
Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools)
Participate in disaster recovery exercises and release management via CAB meetings
Develop documentation and training materials for supported applications
Mentor junior staff and collaborate with team leads
Attend status meetings and communicate progress on support activities
Qualification
Required
Bachelor's Degree in a relevant field or 5+ years of IT experience
Experience supporting MAWM or similar WMS platforms
Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture
Preferred
Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash)
Relevant certifications (ITIL, Oracle, IBM, Microsoft)
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Digital Commerce 360
2026-01-07
2025-12-30
Company data provided by crunchbase