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Tier4 Group · 6 days ago

User Experience Researcher - 4850

Greater Milwaukee

Contract

Onsite

Entry, Mid Level

2+ years exp

Tier4 Group is seeking a UX Researcher for a Fortune 500 client to champion the voice of the user. The role involves collaborating with cross-functional teams to design and execute research projects that provide actionable insights and drive product innovation.

CRMInformation TechnologySoftwareVirtual Reality

Hiring Manager

Christopher Frana

Responsibilities

Partner with cross-functional teams to understand user challenges and advocate for their needs

Determine the appropriate research methodologies to address stakeholder questions

Lead research initiatives from project kick-off through data collection, analysis, and presentation of findings

Create UX Research artifacts, including research proposals, moderator guides, and detailed reports

Synthesize complex research data into clear, actionable insights

Identify and capitalize on unmet research opportunities to enhance the user experience

Recruit and manage a diverse pool of research participants from internal and external sources

Act as a central resource for user insights, helping to guide product decisions across the organization

Qualification

UX research methodologiesQualitativeQuantitative methodsUX research toolsStakeholder managementData synthesisPresentationCommunication skillsDetail-orientedCreative mindset

Required

Master's degree or higher in Human-Computer Interaction (HCI), Psychology, Human Factors, Social Science, or a related field

Proficiency in both qualitative and quantitative research methods, including contextual inquiry, usability testing, interviews, surveys, focus groups, and competitive benchmarking

Experience using UX research tools such as OptimalSort, UserZoom, or UserTesting.com

Familiarity with survey platforms like Qualtrics or SurveyMonkey

Ability to work autonomously in a fast-paced, often ambiguous environment

Willingness to challenge existing assumptions and think creatively when addressing user needs

Strong, clear, and confident communication of research findings and insights

Solid foundation in research methodologies, with 2+ years of formal UX research experience

Effective stakeholder management, ensuring research insights are aligned with business needs

Highly detail-oriented, with the ability to synthesize and present data in an organized manner

Preferred

Desire for a team environment with strong collaboration skills

Interest in navigating the complexities of a large corporate environment

Experience in recruiting and managing participants for research studies

Ability to elegantly communicate complex research findings to a wide variety of stakeholders

A creative, solution-oriented mindset that thrives on tackling ambiguity and uncertainty

Company

Tier4 Group

Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.

Founded in 2010

Alpharetta, Georgia, USA

201-500 employees