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Iris AI · 1 day ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Entry Level

$115K/yr - $130K/yr

1+ years exp

Iris AI is transforming how enterprise revenue teams manage RFPs and compliance documentation. The Customer Success Manager will act as a strategic partner for clients, ensuring they maximize value from the platform and drive product adoption and account growth.

Artificial Intelligence (AI)ComplianceCyber SecurityEnterprise SoftwareGenerative AISaaSSoftware

Growth Opportunities

No H1B

Responsibilities

As a full-time member of our Customer Experience team, you will play a critical role in deepening product adoption and driving long-term growth for Iris

You’ll act as the strategic advisor for our clients, ensuring they realize maximum value from our product while identifying opportunities for account expansion

Find critical areas for intervention to boost product usage and drive renewals

Hunt for growth potential and upsell opportunities to maximize the lifetime value of every account

Strategize with key stakeholders to incorporate Iris into our customer’s processes and deliver tailored training and change management plans

Serve as the primary point of contact for assigned accounts, voicing their needs, and making your champions look really really good

Drive feature adoption and identify growth opportunities within existing accounts

Send them quotes

Collect commissions

Collaborate with Product and Engineering teams to communicate customer needs and feature requests (and be ready to vibe code said feature requests)

Design and test automated customer messaging

Help us hone in on the best ways to automate the customer lifecycle

Qualification

SaaS customer successAccount ManagementTechnical aptitudeAI software experienceRFP software experienceCustomer relationship managementCreative problem solving