Hilton Grand Vacations · 1 month ago
Quality Assurance Coordinator
Orlando, FL, United States
Full-time
Onsite
New Grad, Entry LevelHilton Grand Vacations is a leading vacation ownership company dedicated to creating memorable experiences for its Guests. The Quality Assurance Coordinator will maintain communication with various teams to ensure high-quality service and support administrative functions, including tracking and reporting for VIP sales. This role requires a strong understanding of quality assurance processes and effective communication with sales and contracts teams.
LeisureRecreationTravel
Responsibilities
Follows all quality assurance directives and standard operating procedures (SOPs)
Maintains expert understanding of product and document knowledge, acts as product knowledge expert
Exhibits professionalism in actions and appearance
Communicate effectively with Sales, Contracts and/or Title departments for document correction
Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
Completes all required Company trainings and compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
Prepare and submit monthly expense reports as needed
Send out field communications for new directives, processes or documentation
Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
Performs other related duties as the business needs
Qualification
Required
Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
Excellent customer service skills paired with strong communication skills
Proficient in time management; ability to organize and manage multiple priorities
Solution oriented; the ability to target and solve issues effectively
Performs well with frequent interruptions and/or distractions
Keen understanding of the sales process
Computer proficiency in Microsoft Word, Excel and Outlook
Preferred
Notary License
Bilingual is a plus
Vacation Ownership experience
Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
Benefits
Driven Base Pay Plus Monthly Performance Incentives!
Get your earned pay any time before payday through Daily Pay*
Medical, Dental, and Vision benefits starting on Day One.
Generous Vacation Time Off Program and Paid Sick Time.
GO Hilton Discounted hotel rates worldwide!
Tuition reimbursement programs.
Recognition Programs and Rewards.
Internal Growth and Career Pathing.
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
Founded in 1992
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase