EXPRESS · 2 months ago
Operations Expert
US-NC-Durham
Full-time, Part-time
Onsite
New Grad, Entry Level
0+ years expPHOENIX Retail, LLC operates the Express and Bonobos brands, focusing on modern and confident apparel. The Retail Operations Expert will enhance the in-store shopping experience by leading merchandise flow and ensuring product availability and organization.
ApparelE-CommerceFashionRetail
No H1B
Responsibilities
Providing coaching and training for stockroom associates as needed
Process shipping and receiving orders according to Express time and efficiency standards
Replenish product as needed
Process freight and sensor product
Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor
Coordinate product pricing and markdowns
Provide check-out support to customers as needed
Process fulfillment transactions quickly and accurately to ensure customer satisfaction
Share information on product, promotions, and loyalty programs
Assist Sales Associates during onboarding and training
Assist with product launches changes according to company SOP
Assist customers as needed on the sales floor with locating product and/or online orders
Deliver on all aspects of the customer experience model
Other essential functions may occur as directed by your supervisor
Qualification
Required
Education: High School or Equivalent
Years of Experience 0 - 2 relevant job experience - minimum 6 months
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Paid sick leave
Public health emergency leave
Participate in the 401(k) and Roth 401(k) with Company match
Express merchandise discount
Participate in our Learn & Earn incentive program
Choose voluntary benefits through YouDecide
Company
EXPRESS
Express is a specialty apparel and accessory retailer offering both women and men's merchandise.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$164.84MKey Investors
WHP GlobalSycamore Ventures
2022-12-08Post Ipo Equity· $24.84M
2021-01-14Post Ipo Debt· $140M
2010-05-13IPO
Leadership Team
Stewart Glendinning
Chief Executive Officer
Joanie Rogan
EA to EVP/CMO ~ SVP Omni-channel Experience & Operations ~ SVP Creative ~ VP Brand Marketing
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Company data provided by crunchbase