Broadridge · 19 hours ago
Director of Site Reliability Engineering
Newark, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $174K/yr
8+ years expBroadridge is a company dedicated to empowering others and is seeking a Director of Site Reliability Engineering to join their operations team. In this role, you will drive excellence in site reliability, manage platform health, and lead incident response efforts while collaborating with various technical teams.
BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
Responsibilities
Awareness of the reliability, availability, and performance standards of the integrated platform environment
Develop, maintain, and continuously improve platform monitoring dashboards and alerting mechanisms using enterprise-standard tools
Ensure monitoring coverage for all critical services, dependencies, and integrations
Proactively identify potential issues or capacity constraints before they impact service availability
Serve as the operations lead during major incidents, coordinating technical teams and stakeholders across the enterprise
Lead real-time incident response and ensure timely communication, escalation, and resolution
Conduct post-incident reviews, define root causes, and follow up on corrective actions
Maintain readiness for incidents by ensuring runbooks are complete, accurate, and accessible
Perform advanced troubleshooting using system logs, metrics, tracing, and other observability tools
Collaborate with application development, infrastructure, and network teams to identify and resolve complex system or integration issues
Establish repeatable diagnostic procedures and automate routine tasks wherever possible
Evaluate existing operational processes, tools, and runbooks; recommend and implement improvements
Drive reliability-focused engineering initiatives such as automation of deployment, recovery, and scaling
Identify opportunities for optimizing system performance, cost, and maintainability
Contribute to service-level objectives (SLOs), error budgets, and capacity planning
Act as liaison between platform operations and other technical, support, and business teams
Mentor junior staff in incident response, monitoring best practices, and operational standards
Provide clear, timely communication during incidents and contribute to stakeholder reporting
Ensure operational health checks and compliance with internal standards and regulatory requirements
Support audit activities and perform environment validation as required
Qualification
Required
8 +years of operations experience with commercial service infrastructure at both a software and infrastructure level
In-depth knowledge of Windows operating systems, optional RHEL
Understanding of tier 3 architecture design and concepts
Experience automating processing using PowerShell scripting
Experience with change control and incident management processes
Experience working in both private cloud and public cloud environments (AWS/MS Azure)
You should have strong problem resolutions skills
Ability to work under tight deadlines
Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Engineering (any) or in a related field plus 5+ years of experience in the job offered or in a related occupation
Preferred
Experience in financial services industry preferred
Benefits
Bonus Eligible
Comprehensive benefit offerings
Company
Broadridge
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
10001+ employees
H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)
Funding
Current Stage
Public CompanyTotal Funding
$3.05B2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M
Leadership Team
Timothy Gokey
Chief Executive Officer
Tyler Derr
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-12-03
2025-11-19
Company data provided by crunchbase