TEKsystems · 20 hours ago
Senior Client Partner
Washington, PA
Full-time
Onsite
Senior Level, Lead/Staff
$112K/yr - $169K/yr
10+ years expTEKsystems is a company that provides growth solutions through technology, strategy, design, execution, and operations. The Senior Client Partner serves as the primary liaison between strategic clients and internal teams, ensuring seamless execution of initiatives and managing client relationships to drive engagement success and identify growth opportunities.
Information Technology
Responsibilities
Serve as the primary liaison between Executive-level clients and internal teams, managing communications and ensuring alignment with client goals
Build and maintain strong, trust-based relationships with Executive-level client stakeholders, acting as a strategic advisor and promoting long-term engagement
Regularly report on account/program progress, challenges, and outcomes to both clients and internal leadership
Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement
Drive and direct regular customer, project, and solution health checks with client project teams
Support the development and execution of Account Strategy in collaboration with internal stakeholders
Client Satisfaction measured through Net Promoter Score and CSAT evaluation above 50
Project Delivery will remain within +/- 5% of aligned budget
On contract growth and recommendation generation aligned to the organizations business goals and Objectives and Key Results (OKRs)
Provide leadership for cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives
Mentor and support Engagement Managers, Delivery Leads, and project teams, fostering a collaborative and high-performance culture
Champion organizational perspectives and ideas, guiding their development and protecting their integrity through execution
Provide feedback and input to delivery teams to ensure alignment across all client engagements
Contribute to account/program growth strategies by identifying new opportunities within existing engagements and supporting proposal development, ensuring a seamless partnership with the Sales and Solutioning teams
Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership
Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations
Enable organic growth of program/portfolio by consistently providing increasing levels of value above and beyond the status quo
Ensure alignment of all client engagements to the strategic direction of the client business and IT goals and objectives
Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity
Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators
Drive performance metrics and quality standards across all engagements, ensuring continuous improvement
Ensure engagement methodology and service management office project management methodology are followed from opportunity assessment to project closeout
Monitor financial health of accounts/programs, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators
Provide regular reporting on account/program health and serve as the escalation point for financial or operational concerns
Identify and mitigate risks early to ensure engagement stability and client confidence
Responsible for financial and contractual engagement profitability
Establish and maintain governance structures and controls for client engagements
Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value
Create and publish necessary reports (financial, resource demand, status, etc.) including historical performance, current status, and future forecasting in alignment with client OKRs
Qualification
Required
Bachelor's degree in business, information technology, or a related field (or equivalent relevant experience)
Minimum of 10 years of experience in account management, portfolio management, information technology, or professional services
Experience working in the Financial Services Industry
Proven track record of successfully managing complex projects, portfolios, and professional services agreements
Strong client relationship management skills with the ability to establish trust and act as a strategic advisor
Excellent leadership and team management skills leading high-performance teams
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Experience managing, delivering, and administrating client professional services agreements including the change management process
IT Experience: Delivery Management, Senior Project Management, Scrum Master, Execution Management, Technology Strategy, or other IT leadership experience
Preferred
Master's degree in a related field
Experience in the IT Professional Services industry
Knowledge of CRM systems and customer engagement strategies
Certification in project management (PMP, PRINCE2, etc.)
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP
Familiarity with outsourcing, PMI PMBOK, IAOP (Outsourcing Professional), and Agile certifications a plus
Benefits
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase