US&S, Inc. · 3 weeks ago
Account Manager (49348)
USC - Medicine - Columbia, SC 29209
Full-time
Onsite
Mid, Senior Level
$42K/yr - $44K/yr
3+ years expUS&S, Inc. is a company focused on providing quality janitorial services, and they are seeking an Account Manager to oversee a large janitorial contract. The role involves managing staff, ensuring client satisfaction, and maintaining high cleaning standards through effective coordination and quality assurance activities.
Building MaintenanceJanitorial ServiceProfessional Services
No H1B
Responsibilities
Direct and supervise assigned contract’s team of janitorial staff members
Ensure adequate staffing
Schedule, instruct, assign workflows and tasks, and review the work of assigned team members
Initiate the adjustment of schedules and workflow in response to routine and non-routine issues in order of priority and staffing needs
Assist with the selection and effective onboarding/orienting of new staff
Train new janitor/custodians on job methods & procedures, proper use of cleaning equipment and chemicals, best practices for cleaning various types of facilities and surfaces and working safely
Ensure staff are trained prior to performing job functions and that the training is properly documented and maintained
Monitor the work of team members to ensure that they are following established cleaning procedures and protocols as well as complying with safety regulations and procedures
Motivate and engage team members; communicate effectively with team
Appropriately manage staff performance; provide feedback, ongoing training, and assistance to team members as needed
Effectively respond to employee concerns and/or problems; proactively recommend appropriate corrective action measures as needed
Administer performance evaluations in accordance with US&S procedures
Develop cleaning schedules and ensure that all cleaning tasks are completed on time and to the required standard
Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require
Demonstrate excellent customer service skills
Represent US&S in a positive and professional manner
Nurture and develop strong professional relationship with client; work effectively with the client to address any issues or concerns
Report, investigate, respond to, and resolve client grievances immediately
Perform quality inspections on an ongoing basis and make corrective actions in a timely manner
Ensure that janitorial staff wear their uniforms at all times on the premises
Ensure team members employ appropriate protocols for optimizing safe working conditions
Recognize and intervene when unsafe behaviors are exhibited and/or unsafe conditions are present
Ensure site is secured as appropriate
Observe appearance and condition of premises and equipment; report any repairs needed, safety hazards or conditions requiring outside vendor services
Ensure all equipment and chemicals are utilized in a safe manner and according to directions, Safety Data Sheets and training
Ensure team members are in compliance with US&S clothing guidelines and requirements (e.g., slip resistant and closed toe shoes, etc.) and utilizing proper PPE at all times
Facilitate regular safety training with staff members (and appropriately maintain necessary documentation)
Assist team members in performing all janitorial duties as needed
Perform general administrative work as required
Complete checklists, basic reporting, and so on
Ensure timesheets reflect actual hours worked by employees
Monitor and minimize overtime
Respond to and reports all injuries, near misses, and other relevant incidents per our Incident Reporting process; assist in safety investigations and write incident reports as needed
Maintain a system for ensuring (and securing) adequate inventory of supplies
Maintain on-site equipment; replace broken or worn equipment in a timely manner
Ensure compliance with applicable federal, state and local laws and regulations
Adheres to all Company policies and procedures (including, but not limited to, those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual), as well as client requirements
Attend meetings and trainings as appropriate to maintain and enhance job knowledge and skills
Receive and respond to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility
Other job duties as assigned
Qualification
Required
HS Diploma or equivalent
Strong communication and leadership skills
Knowledge of cleaning techniques, chemicals, and equipment
Ability to multitask and prioritize tasks effectively
Ability to work well with others and foster a positive team environment
Strong attention to detail and ability to identify areas that require cleaning or maintenance
Familiarity with safety regulations and procedures
Basic computer skills/familiarity
Ability to pass background screening
Ability to pass pre-employment and ongoing drug and alcohol screening tests
Ability to pass requirements to obtain a security badge, as needed by the client
Authorization to work in the US as per the E-Verify database
3 or more years employed in a janitorial / custodial or similar role
2 or more years in a supervisory/managerial role
Preferred
4+ years of experience in a supervisory or managerial position in the janitorial/custodial industry
Associate or bachelor's degree in related field
Company
US&S, Inc.
US&S is a facility maintenance and support service provider - whether it's the one and only project your organization will ever need or if you have more complex long-term facility maintenance requirements, we are here to serve you.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Hagins
CEO
Recent News
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