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LG Electronics North America · 2 days ago

National Academy Training Manager

Alpharetta, GA

Contract

Onsite

Senior Level

$150K/yr - $165K/yr

7+ years exp

LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. They are seeking a National Academy and Training Manager to lead Technical Training efforts in the Air Conditioning Technologies division, overseeing training content development, managing training operations, and ensuring exceptional training experiences across multiple LG Academies.

Consumer Electronics

Responsibilities

Manage LG ACT Academy staff (including Trainers and Customer Center Admins across 6 LG Academies), Training Support staff, and Technical Content development team

Responsibility for overall CAC technical training curriculum, with specific expectations:

Ownership of LG Technical Training curriculum to align with LGEUS business goals and exceptional customer experiences

Regular revisions of existing classes to incorporate new products

Development of new classes, delivered on time and on budget

Significant focus on hands-on learning and exercises

Development of relevant and novel troubleshooting tools used in training delivery

Compliance with timely, accurate and complete reporting of CAC Academy Training activity to LG HQ and Global Academy functions per established expectations

Launch of Customer Centers in 3 remote academies (Boston, Chicago and LA) in 1H 2026, including initial admin staffing, assignment of duties for functional support, and support of spaces for other functional personnel (e.g. Marketing, Sales, Engineering)

Facility management of 3 remote Academies (Boston, Chicago and LA), as well as Academy-designated spaces in 3 co-located Academies (Atlanta, Dallas, and NJ HQ), including lab equipment, functional operation and capital improvements. Coordination with LG HQ and support functions to effectively execute improvement plans

Ensure LG CAC Technical Academies have newest CAC equipment available for hands-on training as soon as possible, given NPI (New Product Introduction) processes

Development of innovative training classes and learning/troubleshooting tools, leveraging current and future technologies

Support for LG Associate Academies by providing existing training content and hosting Train-the-Trainer classes, in coordination with Service Champion program team

Effectively partner with internal and external departments, factory and HVAC product design team members on the development of training content

Align with company business objectives and design enterprise training to meet internal and external training needs. Develop annual training plan covering existing and planned curriculum, training activities across LG Academies, and all associated investments and operating costs

Lead project(s) for future LG Training Academies in US, including planning, budgeting, design and execution

Coordinate training schedule by modality of instructor led courses, remote instruction and video conferencing

Manage, track and report on the usage of all training centers in a timely and accurate manner

Determine training effectiveness, evaluate criteria and data gathering/tracking methods

Communicate with other teams, departments, and customers to identify opportunities to proactively identify issues in the field and provide training solutions for distribution

Manage and maintain the LMS content and activities in order to track training by individual, ensure all accomplishments are documented, and provide training documentation and reporting as required

Qualification

HVAC training experienceCurriculum developmentBudgetingForecastingTechnical content developmentLearning Management System (LMS)Math skillsDetail orientationComputer proficiencyCollaboration skillsCommunication skills

Required

Minimum 7-year record of successful technical training experience HVAC Sales (Distributor / Manufacturer / Contractor) VRF / DFS experience

Demonstrated experience developing and curating Training Materials, Instructional Design and Curriculum development in HVAC training

Prior experience in budgeting and forecasting

Strong math and analytics skills

Strong detail orientation and organization skills

Collaborative Structured problem-solver with a positive attitude

Excellent computer skills. Proficiency in PowerPoint, Excel, Word and other standard computer applications

Strong written and verbal communication skills to interact with various levels of organization and customers

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.