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Seerist · 1 day ago

Customer Success Manager

VA, US

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Seerist is a leader in threat and risk intelligence, combining advanced AI technology with expert human analysis. They are seeking a Customer Success Manager to support their commercial clients globally, ensuring client satisfaction and success throughout the contract lifecycle.

Artificial Intelligence (AI)Machine LearningNatural Language ProcessingPhysical SecurityRisk ManagementSecuritySoftware

Responsibilities

Develop a strong understanding of clients and provide unparalleled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth

Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission

Responsible for the success of a client portfolio while supporting the team when and where needed

Responsible for achieving account retention and renewal timeliness metrics

Responsible for good, proactive account management and use of CRM tools

Qualification

Corporate security knowledgeSaaS experienceAccount managementCustomer relationship buildingData analysisCustomer empathyCommunicationTime managementTeam playerFlexibility

Required

Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function

Have SaaS and/or account management experience

Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients

Understand customer goals, plans, challenges, timelines, budget, and authority

Have a passion for building and maintaining relationships with customers

Understand the importance of customer's goals, outcomes, and operational processes to integrate our SaaS platform into customer workflows

Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives

Self-motivated with the ability to work in a fast-paced, changing environment

Genuine customer empathy

Organized and strong time management skills

Excellent written & verbal communication

A thirst for knowledge and growth in a start-up environment

A sense of urgency and persistence

Team player

Flexibility and dynamism – we are a small company that moves fast