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PTC · 2 days ago

Cloud Services Ops, Associate Engineer

United States

Full-time

Remote

Entry Level

$55K/yr - $65K/yr

2+ years exp

PTC is a leading company transforming the physical and digital worlds, enabling businesses to improve operations and create better products. The Associate Engineer in Cloud Services Ops will manage customer issues, facilitate communication between teams, and work with cloud tools and operating systems to ensure efficient service delivery.

Computer Software

Culture & Values

No H1B

Security Clearance Required

Responsibilities

Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels

Manage cases efficiently within our ticketing system

Facilitate communication between customers and internal teams to resolve issues

Update managers and management team on ticket status as required

Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare

Operating systems include Solaris, Linux, Windows

Qualification

Cloud technologyLinuxOracleTroubleshootingTechnical AgilityAdaptable to ChangeAction OrientedCustomer FocusedProblem Solving Expertise

Required

Bachelor's degree in Computer Science, Engineering, or other technical field of study

Must have or be able to obtain Security level clearance

Preferred

2+ years working in an IT Help Desk type environment

Understanding of Cloud technology

Basic command line Linux Skills

Basic Oracle skills

Basic troubleshooting skills

Benefits

Medical, dental and vision insurance

Paid time off and sick leave

Tuition reimbursement

401(k) contributions and employer match

Flexible spending accounts

Life insurance

Disability coverage

A generous commuter subsidy

Company

PTC

Glassdoor4.2

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.

Founded in 1985

Boston, Massachusetts, US

5001-10000 employees