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Washington Area Community Investment Fund, Inc. (WACIF) · 1 day ago

Loan Administrator

DC-Baltimore Area

Full-time

Hybrid

Mid Level

$42K/yr - $65K/yr

3+ years exp

The Washington Area Community Investment Fund (WACIF) seeks a full-time Loan Administrator to provide administrative and client lending support services to the lending department. The role involves managing the loan pipeline, serving as the first point of contact for clients, and advising potential borrowers on loan readiness.

ConsultingFinancial Services

Hiring Manager

Kahil Robinson, M.S.

Responsibilities

Answer and respond to client phone calls and inquiries for all aspects of the lending/loan process from loan acquisition to servicing and route them to the proper team member/department, taking direct action as needed

Review all inquiry forms in WACIF customer relationship management system and directs inquiries appropriately

Guide potential applicants through WACIF’s loan inquiry process and form

Educate and provide prospective clients with guidance on how to prepare and apply for a loan

Manage ongoing prospective client relationships until they are either 1) ready to apply or 2) decide not to apply

As the readiness advisor, regularly follow-up with the applicant and help them through the various steps of the loan process (application, document collection, clarifying questions, etc.)

Escalate prospective client/applicant questions and concerns to Lending management when needed

Collaborate with the Small Business Credit Underwriter tracking stalled applications

Refer prospective clients to the business advisors (Programs) if technical assistance (TA) is required

Pipeline management: monitor inquiry/application activities daily and ensure all applications process smoothly and timely

Inform the Loan Business Manager of applications that are dormant or require action

Direct application assignment(s) to lending staff following Loan Business Manager guidance

Troubleshoot and assist applicants with applications

Conduct an administrative review of submitted applications, noting errors and omissions, and verifying that:

1) all required and correct documents have been submitted

2) the prospective client has properly completed all required information

3) all third-party documentation has downloaded and filled correctly in the client file

Contact prospective client(s) to obtain missing data/documents and/or address any discrepancies/irregularities

Customer Relationship Management (CRM): Investigate the accuracy of client information in the file(s)

Responsible for loan closing activities, and coordination with clients and the Lending Operations Manager

Monitor lending email account and follow-ups

Ensure data integrity regarding inquiries and applications within the CRM system

Provide administrative review of lending applications or quality assurance/control and compliance

Identify and flag anomalies and escalate questions/concerns to the Loan Business Manager

Manage and maintain client files and documents

Support the Director of Credit & Risk and other team members on various projects and assignments

Additional duties and responsibilities may be assigned by management

Qualification

Loan administrationCustomer serviceData entryCommunity development lendingMS Office proficiencyHubSpot experienceProject managementInterpersonal communicationAttention to detailOrganizational skills

Required

Bachelor's degree from an accredited institution required

3 years of administrative and customer service experience

Excellent verbal, written, and interpersonal communication skills

Must have proficiency in data entry, attention to detail and excellent organizational skills

Detail–oriented, and ability to work independently and with a team

Proficiency with MS Office suite (Excel, Word, PowerPoint, MS Teams)

Preferred

Previous Loan administration/lending experience preferred

Prior work-related experience and knowledge of community development lending, Small Business Administration (SBA) loans, and traditional and alternative loan programs is beneficial

Hands-on experience working with small business owners is a plus

HubSpot experience, Project management experience or certifications are considered a plus

Benefits

Medical, Dental, Vision, HSA, FSA, DCA, Life & Disability insurance coverages available.

401(k) retirement plan (employer matching contribution eligible)

Paid time off (increased with tenure)

Paid holidays and sick leave days

Transportation benefits

Education assistance benefits (professional development, tuition reimbursement, and student loan repayment)

Company

Washington Area Community Investment Fund, Inc. (WACIF)

Since 1987, the Washington Area Community Investment Fund (Wacif) has driven equity and economic opportunity in underinvested communities throughout the Greater Washington D.C.

Founded in 1986

Washington, District of Columbia, USA

11-50 employees