Service Delivery Manager jobs in United States
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Hexaware Technologies ยท 22 hours ago

Service Delivery Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date20+ years exp

Hexaware Technologies is looking for a Service Delivery Manager who will act as the interface between the offshore team and Client leadership. The role involves managing a team of testers, overseeing test practices, and optimizing organizational processes while serving as the main point of contact for program execution and communication with stakeholders.

BankingConsultingInfrastructureInsuranceInsurTechSoftware
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H1B Sponsor Likelynote

Responsibilities

Serve as the main point of contact for the Program Manager
Host a weekly 1:1 meeting with the WhatsApp Program Manager
Serve as the first escalation point of contact for program execution
Report and mitigate blockages, delays and complications
Communicate plan/updates/status to WhatsApp stakeholders
Perform postmortem failure analysis and build a process of improvement
Demonstrate ability for independent problem solving and self-learning

Qualification

Leading Testing projectsManaging large programsQA methodologiesData analysisPeople managementOrganizational abilitiesInterfacing with vendorsAttention to detailFast-paced environment

Required

20+ years of overall experience with 10+ years in Leading Testing projects
Experience with a track record of managing large programs involving globally distributed team
High knowledge of all QA methodologies and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Excellent people management skills while managing large globally distributed teams
Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs
Excellent report the same back to client
Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors
Ability to work in a fast-paced environment involving multiple stakeholders based in different locations

Company

Hexaware Technologies

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At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
dateFounded in 1990
location
Iselin, New Jersey, USA
people-size10001+ employees
web-link
https://hexaware.com

H1B Sponsorship

Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)

Funding

Current Stage
Public Company
Total Funding
$67.69M
Key Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity

Leadership Team

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P R Chandrasekar
Vice Chairman & CEO
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Srikrishna Ramakarthikeyan
CEO
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Recent News

Livemint.com
Hexaware moves court to dismiss $500 million US patent suit by Natsoft
2025-12-25
Hindu Business Line
Raghu Mocherla to lead connected AI, cyber-physical systems biz of Hexaware
2025-12-17
PR Newswire UK
Hexaware Appoints Raghu Mocherla to Lead Connected AI and Cyber-Physical Systems Business
2025-12-16
Company data provided by crunchbase