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Wolters Kluwer · 1 week ago

Customer Service Operations Associate

Clayton, MO

Full-time

Onsite

Entry Level

$34K/yr - $56K/yr

1+ years exp

Wolters Kluwer is seeking a Customer Service Operations Associate (CSOA) – Filing Manager to join their Account Services Department. This role involves preparing and submitting applications for licenses and registrations, ensuring accuracy and compliance for a diverse client base.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries

Submit between 50–100 filings per week, depending on complexity

Collaborate closely with Customer Success Associate–Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure

Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current

Communicate effectively with government agencies and internal teams to facilitate successful filings

Maintain accuracy and confidentiality when working with sensitive client data

Qualification

Microsoft Office SuiteData entryOrganizational skillsTime managementDiscretionProfessionalismCommunication skillsInterpersonal skillsAttention to detailTeam collaboration