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Scan Global Logistics · 1 day ago

Operations and Customer Support

Franklin Park, IL, US

Full-time

Onsite

Entry, Mid Level

$23/hr - $25/hr

2+ years exp

Scan Global Logistics is a full-service global logistics provider that emphasizes a human approach to logistics solutions. They are seeking a Domestic Operations and Dispatch Coordinator to manage domestic freight shipments, ensure timely deliveries, and provide exceptional customer service within the Operations Department.

Freight ServiceLogisticsSupply Chain ManagementTransportation

Responsibilities

Arrange and manage domestic freight shipments (LTL, FTL, expedited, intermodal) from pickup to delivery

Schedule pickups and deliveries with carriers based on customer requirements and service levels

Monitor shipment status, provide real-time tracking updates, and proactively resolve transit delays or issues

Prepare and review shipping documentation such as BOLs, rate confirmations, and delivery receipts

Ensure compliance with DOT regulations and internal freight handling standards

Serve as a key point of contact for customers regarding orders, delivery schedules, and service inquiries

Communicate professionally and promptly via phone and email to provide shipment updates and resolve issues

Investigate and manage customer complaints or freight claims (damage, delay, loss), working with carriers to ensure resolution

Build strong relationships with customers by understanding their logistics needs and ensuring service excellence

Enter and maintain accurate shipment data in the transportation management system

Coordinate with internal departments including dispatch, warehouse, and billing to ensure operational efficiency

Verify carrier invoices against rate agreements and assist with billing discrepancies

Assist the lead dispatcher in daily operations and workflow management

Schedule and dispatch drivers for pickups and deliveries, ensuring timeliness and route accuracy

Communicate route changes and special handling requests to drivers as needed

Prepare dispatch documents, freight bills, invoices, and work orders

Keep detailed records of dispatch calls, driver routes, deliveries, pickups, and route changes

Track transportation regulations and ensure driver compliance with applicable laws

Examine driver log files to verify arrival and departure times

Log customer shipping schedules and respond to customer service issues as they arise

Use telephones, two-way radios, or text messaging to maintain communication with drivers

Qualification

Freight industry experienceFreight forwarding operationsCustomer service orientedAttention to detailTelephone EtiquetteBasic Software SkillsBasic Computer SkillsProblem solving attitudeActive Listening