CRi - Community Residences, Inc. · 2 days ago
Learning and Development (L&D) Manager
Chantilly, VA
Full-time
Onsite
Senior Level
5+ years expCRi - Community Residences, Inc. is seeking a dynamic and strategic L&D Manager to lead training, education, and professional development initiatives. This role focuses on enhancing employee performance, ensuring compliance, and supporting growth and retention through effective learning experiences.
Government Administration
Responsibilities
Positioned as a strategic enabler leading a team of five trainers to design, develop, and delivery training focused on compliance, new hire orientation, manager training, driver of quality care, employee engagement, and long-term retention
Lead the provision of both clinical and non-clinical training to employees
Partner with Program Managers and leadership to proactively identify needs and create a comprehensive training and development strategy and execution
Provide leadership, manager, and staff-level development programs that build capability and engagement across the organization
Ensure training is accessible to a 24/7, 365-day workforce, including evenings and weekends
Develop and track metrics & ROI to include evaluation of training effectiveness (e.g., reduced non compliances, retention impact, reduced incidents that can be categorized because of lack of training
Develop Succession Planning & Career Pathing by ensuring that training aligns with career growth and future leadership pipelines
Design, customize, and continuously update training programs for adult learners, leveraging the latest instructional design methodologies
Develop training content in areas such as: leadership, new manager readiness, cultural awareness, clinical practices, and compliance
Incorporate new technologies, e-learning platforms, and blended learning techniques to maximize engagement and knowledge retention
Regularly evaluate course effectiveness and make improvements based on feedback, outcomes, and business needs
Develop and implement an impactful Adjunct Trainer Program
Personally facilitate training sessions and serve as backup trainer for critical courses (e.g., Human Rights, HIPAA, Harassment Prevention, Cultural Awareness, CPR, First Aid)
Coach trainers, subject matter experts, and managers to deliver effective, engaging sessions
Be visible and engaged in programs, modeling a boots-on-the-ground, collaborative approach
Deliver training using the most effective formats and methods (classroom, on-site, virtual, or hybrid)
Support new managers with onboarding, training, and coaching to strengthen leadership pipelines
Develop leadership and engagement programs to build organizational capacity
Demonstrate flexibility and innovation in partnering with Program Managers to align training with operational needs and provide responsive solutions
Oversee Medication Aide certification process, including required classroom training and observation
Represent CR at external training coalitions and industry events
Develop and manage training budgets, engaging consultants/vendors as appropriate
Explore opportunities to expand training offerings externally as a revenue stream
Maintain relevant certifications and continuing education
Perform other duties as assigned
Qualification
Required
Bachelor's degree required. Preferrable a degree in Training & Development, Adult Learning, Instructional/Educational Technology, Education, Communications, HR, or related field
5+ years of experience in adult learning/training and management of staff
Demonstrated experience in content development, leadership training, and new manager development
Ability to design and deliver training using current and emerging technologies
Strong presentation, facilitation, coaching, and communication skills
Strong interpersonal and organizational skills with ability to build partnerships
Preferred
Clinical knowledge, ideally with a counseling or psychology background
Advanced certifications in training, instructional design, or adult learning
Experience in Human Services, particularly in supporting individuals with intellectual disabilities or mental health diagnoses
Expertise in curriculum design, adult learning methodology, and assessments
Company
CRi - Community Residences, Inc.
CRi, formerly Community Residences, originated in the mid-70's by Arlington Virginia residents, churches & government leaders wanting to change the institutional treatment of individuals with mental illness.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Hurley
Vice President & CFO
Tania Hammock
Chief Clinical Officer
Company data provided by crunchbase