Computer Support Specialist | Information Technology jobs in United States
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The Rockefeller University · 22 hours ago

Computer Support Specialist | Information Technology

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$58K/yr - $70K/yr
date2+ years exp

The Rockefeller University is dedicated to supporting scientific research through its Information Technology department, which focuses on cyberinfrastructure and data analytics. They are seeking a Computer Support Specialist to provide exceptional customer and technical support to the campus community, assisting with end-user support and troubleshooting across various platforms.

Education
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H1B Sponsor Likelynote

Responsibilities

Support and troubleshooting of desktops, laptop computers, including mobile devices, primarily Mac OS, Windows, iOS, Android, and Linux
Break/fix of hardware and software, including OS, network, and applications
Performing other related duties & responsibilities as assigned/requested

Qualification

Apple device supportWindows device supportMobile device supportLinux operating systemsClient endpoint managementRemote support toolsCommunicationInterpersonal skillsTeam collaboration

Required

Bachelor's degree or equivalent
At least two (2) years of experience with the setup and troubleshooting of Apple and Windows devices, and related network and OS support
Experience with break/fix for mobile devices (iOS and Android)
Excellent communication and interpersonal skills
Must work well on a one-on-one as well as with teams
Must be able to communicate and represent customer needs to IT, and IT's requirements to customers
Must be able to work at the walk-up helpdesk, using remote support tools (Bomgar), as well as in the field with customers at campus locations

Preferred

Experience with Linux operating systems (such as Ubuntu or Rocky) is desirable
Experience with client endpoint management solutions and MDM
Experience with prompt engineering and AI tools is a plus

Company

The Rockefeller University

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The Rockefeller University is a center for research and graduate education in biomedical sciences, chemistry, bioinformatics, and physics.
dateFounded in 1901
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://rockefeller.edu

H1B Sponsorship

The Rockefeller University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (56)
2023 (43)
2022 (69)
2021 (47)
2020 (27)

Funding

Current Stage
Late Stage
Total Funding
$5.2M
Key Investors
Alfred P. Sloan Foundation
2020-01-01Grant· $2.7M
2015-01-01Grant· $1.5M
2012-01-01Grant· $1M

Leadership Team

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Audrey Goldfarb
Co-founder, RU peer mentorship program
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Ashton Murray, PhD
Chief Diversity Officer and Vice President for Diversity, Equity, and Inclusion
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Company data provided by crunchbase