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State of Delaware · 1 day ago

C/S Administrative Specialist

Delaware, United States

Full-time

Onsite

Entry Level

1+ years exp

The State of Delaware's Department of Health and Social Services (DHSS) is dedicated to improving the quality of life for Delaware citizens. The C/S Administrative Specialist will provide administrative support to the Client Advocacy & Paralegal Affairs Department, assisting with civil commitment hearings and maintaining client records.

Government

No H1B

Responsibilities

Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters

Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases

Delivers excellent customer service in-person, electronically, or by written communication

Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures

Creates and maintains a variety of record-keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules

Assists higher-level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work

Reviews, processes, and evaluates information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolves discrepancies, deficiencies in information, or other issues

Drafts, manages, and distributes communications and other materials for public and/or internal use

Coordinates administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members

Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data

Orders and maintains office supplies and equipment

Plans and coordinates meetings, hearings, or conferences and makes travel arrangements

May approve or recommend approval/denial of requests/information within established standards and guidelines

Performs other related duties as required

Qualification

Document processingAutomated information systemsSpreadsheet developmentCustomer serviceCommunication skills

Required

One year of experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies

One year of experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities

One year of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data

Six months' experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases

Possession of an Associate's degree or higher

A satisfactory criminal background check is required as a condition of hire

Applicants must be legally authorized to work in the United States