Cape · 1 week ago
Network Operations Specialist
Washington, DC
Full-time
Onsite
Mid Level
3+ years expCape is a company focused on building a privacy-centric cellular network aimed at enhancing national security. The Network Operations Specialist will be responsible for ensuring the successful rollout and operation of new networks, combining technical expertise with operational leadership to support the company's mission.
Telecommunications
Responsibilities
Develop and execute test cases for new functionality launches
Configure devices and create repeatable runbooks to ensure smooth deployments
Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date
Define and document processes to ensure smooth operations, especially during launches and testing
Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals
Build and maintain critical systems and 3rd-party tools that automate network operations
Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks
Qualification
Required
3+ years of experience in cellular core network deployments
Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed
Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion
Experience drafting MOPs and executing maintenance windows
Strong organizational skills and attention to details, including reviewing and managing detailed project plans
Hands-on experience troubleshooting and resolving network outages
Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology
Preferred
Familiarity with Agile practices and task management tools like Jira
Experience working closely with telco infrastructure vendors
Benefits
401(k) match
100% coverage of medical, dental, and vision premiums for you and your dependents
12 weeks paid parental leave (for all parents, no waiting period)
Stipends for Family-forming needs
Stipends for Gender-affirming care
Unlimited PTO
Company
Cape
Cape is America's privacy-first mobile network, bringing connection without compromise to everyone.
51-200 employees
H1B Sponsorship
Cape has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
John Doyle
Founder, CEO
Company data provided by crunchbase