LGC · 6 hours ago
Technical Support Instrumentation
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $129K/yr
3+ years expLGC is a leading global life science tools company dedicated to providing critical components and solutions for high-growth applications. The Technical Support Instrumentation role involves delivering world-class technical support, troubleshooting customer issues, and ensuring regulatory compliance while documenting customer feedback and managing complaints.
BiotechnologyGeneticsLife Science
Responsibilities
Provide expert technical troubleshooting solutions to customers of LGC. Support methods include telephone, e-mail, and online customer meetings
Strictly align with the Company’s quality system and regulatory requirements related to customer support and complaint handling. Ensure that contact and product logging in the complaint handling system is complete and accurate
Communicate customer feedback to Field Service, R&D, Quality, Marketing, and Product Management teams to continually improve our products and services
Understand and align with ethical, legal, and regulatory requirements applicable to our business
Adhere to company Personal Protection Equipment (PPE) policy to ensure safety and compliance
Apply the database to develop and maintain boilerplate language for product support, ensuring consistency and accuracy across all communications
Build detailed process maps to improve and streamline technical support workflows
Ensure all documentation is up-to-date and accessible to the team for flawless execution of tasks
Manage and track customer complaints to ensure timely and effective resolution
Maintain accurate records of complaint handling and outcomes, providing regular reports on complaint status and trends to management
Perform other duties as assigned to meet business needs, demonstrating flexibility and ambition
Qualification
Required
Minimum 2-year AA degree in Engineering field or equivalent experience
Over 3 years of technical involvement in field service or engineering, demonstrating a strong grasp of the basic theory and principles of analytical instrumentation
Experience handling CRMs
Preferred
B.A. or B.S degree in an Engineering field
Over 5 years of hands-on experience in field service, engineering, or product management involving LGC instrumentation and software systems, along with more than 1 year in project management or supervising staff
Basic understanding of genomics, proteomics, and molecular biology products
Experience with Customer Relationship Management systems
Benefits
Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
Company
LGC
We are a global leader in life science tools, partnering with customers to find solutions that diagnose, treat, feed and protect our growing population.
1001-5000 employees
H1B Sponsorship
LGC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-11-21Acquired
Leadership Team
Anderson Priester
IT Business Partner M&Q Role
Kristin L Vogel
Finance Business Partner
Recent News
2025-10-22
2025-10-22
Company data provided by crunchbase