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Bluemercury · 1 day ago

Senior, District Manager - DC-MD-North Virginia

7105 Bethesda Lane - Space D, Bethesda, MD, 20814, US

Full-time

Onsite

Mid, Senior Level

$73K/yr - $121K/yr

3+ years exp

Bluemercury is a leading luxury beauty destination committed to providing personalized and high-quality beauty interactions. The Senior District Manager will exemplify the company's customer service philosophy for new stores, maximizing revenue and ensuring successful onboarding of new locations while serving as a liaison between executives and stores.

CosmeticsRetailShopping

Responsibilities

Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling

Create introductions to new vendor partners

Customize and curate skill building guides based on store needs

Model the Bluemercury mission in all interactions with internal and external customers

Manage District profitability by maximizing revenues and validating that accurate cost controls are in place

Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team

Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support

Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events

Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events

Responsible for operational execution at the store level

Responsible for ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff

Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations

Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner

Ensures execution of Bluemercury policies and procedures at the store level

Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations

Qualification

Multi-unit managementHigh-end cosmetics salesTrainingDevelopmentCustomer serviceCommunication skillsOrganizational skillsConflict resolution

Required

3+ years of leadership in multi-unit management, selling high-end cosmetics and skincare

Ability to travel to multiple store locations

Must be a hands-on leader with an entrepreneurial spirit, high-energy and attention to detail

Demonstrated results in previous leadership roles

A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team

Outstanding communications skills, both verbal and listening

Ability to adapt in a dynamic, ever-changing, high growth environment

Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism

Strong organizational skills and conflict resolution skills

Willingness to work a flexible schedule and must be available to work Saturdays

Benefits

Competitive pay; including commission and bonus opportunities

Merchandise discounts and gratis

Paid time off (PTO) for full time hourly employees

Coverage across medical, dental, vision, and 401K

Advancement opportunities and mentorship to grow your career

Employee Assistance Program (mental health and financial literacy resources)

Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Company

Bluemercury

Glassdoor3.1

Bluemercury is widely recognized as the nation’s largest and fastest growing luxury beauty products and spa retail chain. It is a sub-organization of Macy's.

Founded in 1999

Washington, District of Columbia, USA

1001-5000 employees