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Snow Companies · 21 hours ago

Bilingual Health Educator

Williamsburg, VA

Full-time

Hybrid

Entry Level

3+ years exp

Snow Companies is focused on the patient journey and is seeking a Bilingual Health Educator who is fluent in both English and Spanish. The Health Educator will be responsible for answering calls on the educational support line, providing compassionate and informed support to patients and caregivers, while adhering to privacy laws and company policies.

Marketing & Advertising

Responsibilities

Successfully listen to callers on the educational support line

Closely follow written scripts, FAQs, and resource documents

Understand patient privacy laws (HIPAA)

Maintain disease knowledge and sensitivity

Collaborate to keep other departments informed of call totals and issues that arise

Participate in ongoing training and monitoring

Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

Fluency in a foreign language is a plus but not required

Demonstrate organizational skills

Able to multitask in a high-pressure environment

Anticipate hurdles and overcome them quickly and efficiently

Collaborate with people in other departments when appropriate

Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs

Qualification

HIPAA knowledgeFluency in SpanishData managementCall center experienceMedical backgroundOrganizationMicrosoft OfficeCommunication skillsProblem-solvingCollaborationAttention to detailTime managementLeadershipAdaptability

Required

Fluent in English and Spanish

Ability to answer incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts

Problem-solving skills

Professionalism

Compassion

Communication skills

Organization skills

Attention to detail

Resourcefulness

Ability to incorporate the unique patient/caregiver experience into strategies and solutions

Ability to listen to callers on the educational support line

Ability to closely follow written scripts, FAQs, and resource documents

Understanding of patient privacy laws (HIPAA)

Ability to maintain disease knowledge and sensitivity

Ability to collaborate with other departments

Participation in ongoing training and monitoring

Ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

Demonstration of organizational skills

Ability to multitask in a high-pressure environment

Ability to anticipate hurdles and overcome them quickly and efficiently

Willingness/ability to step into other roles as needed

Ability to be a contributing member of a team

Ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry

Bachelor's degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience

Basic computer skills, including database data entry and previous experience with patient communication

Experience and demonstrated understanding of call center operation and troubleshooting

Working knowledge of MS Office