HealthPlanOne · 1 day ago
User Experience Designer
Shelton, CT
Full-time
Hybrid
Senior Level
5+ years expHealthPlanOne is dedicated to helping people find the right health insurance at the right price. The UX Designer will create a seamless and intuitive experience for call center agents, focusing on designing complex user interfaces that integrate various tools into a cohesive workflow.
FinanceHealth CareHealth InsuranceInsuranceMarketing
Hiring Manager
Jenn LaPlante
Responsibilities
Design and optimize user interfaces for call center agents, ensuring a seamless and intuitive experience across telephony, CRM, and other sales tools
Conduct user research and usability testing to understand the needs, pain points, and behaviors of call center agents and incorporate findings into design decisions
Create wireframes, user flows, prototypes, and high-fidelity designs that address user needs and business goals
Collaborate with cross-functional teams, including product managers, developers, and sales representatives, to gather requirements and ensure the design aligns with technical constraints and business objectives
Develop and maintain design documentation, including style guides, interaction patterns, and user personas, to ensure a consistent and efficient design process
Identify and analyze opportunities for workflow optimization, focusing on reducing agent effort and improving consultation efficiency
Work with engineering teams to ensure successful implementation of designs, providing guidance and support throughout the development cycle
Stay up-to-date with industry trends and best practices in UX design, especially within call center and sales technology, to continuously improve the agent experience
Other related duties as assigned
Qualification
Required
Bachelor's in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field
5+ years of experience in UX design, with a focus on designing for enterprise tools, call centers, or complex systems
Demonstrated experience in designing for telephony integration, CRM platforms, or other agent-facing technologies
Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar
Strong understanding of user-centered design principles and practices, as well as experience with qualitative and quantitative research methods
Excellent communication and collaboration skills, with the ability to articulate design concepts and decisions to stakeholders and team members
Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously
Preferred
Experience with Agile methodologies and working in a collaborative, fast-paced environment is a plus
Master's degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field preferred
Company
HealthPlanOne
HPOne is a singular vision create custom sales,marketing and contact center solutions exclusively for the health insurance industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5MKey Investors
Pequot Capital
2020-06-22Acquired
2008-04-21Series A· $6.5M
Leadership Team
Tom Wicker
Chief Operating Officer
Mike Stapleton
CIO
Company data provided by crunchbase