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West Cancer Center & Research Institute · 19 hours ago

Care Support Coordinator - Full Time - Midtown

Memphis, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

West Cancer Center is dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. As a Care Support Coordinator, you will guide patients through the healthcare system, helping them overcome barriers to care and ensuring seamless coordination of care with supportive teams and community resources.

BiotechnologyEducationHealth CareHospitalMedicalOncology

Responsibilities

Guide high-risk patients to ensure they receive timely and coordinated care, reducing the risk of poor outcomes, loss to follow-up, and unplanned ER visits or hospital admissions

Identify barriers to care and connect patients with appropriate supportive care disciplines and community resources

Work closely with the Care Support team to minimize fragmentation of care

Follow up with patients regarding referrals and available assistance programs

Maintain a comprehensive list of patient resources within the clinic and community

Assist patients and families with navigating insurance forms and financial assistance programs

Collaborate with financial assistance teams to ensure patients are enrolled in support programs

Address Social Determinants of Health (SDOH), including transportation, food access, and housing, through referrals and resource coordination

Coordinate with outside transportation services to assist patients in attending their appointments

Provide education on patient portal access to improve patient engagement

Maintain accurate and thorough documentation in the EMR system

Assist with internal patient transfers to ensure a smooth care experience

Maintain professionalism, confidentiality, and compliance with all clinic safety policies and procedures

Participate in staff meetings, training, and orientation of new employees as needed

Qualification

Healthcare experienceEMR systems proficiencySocial Determinants of HealthOrganizational skillsVerbal communicationWritten communicationProblem-solving skillsTeam collaboration