Chase · 3 months ago
Business Operations Director - Transformation & Strategic Initiatives
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Business Operations Director – Transformation & Strategic Initiatives, you will drive impactful change and deliver innovative solutions while collaborating with senior leaders and cross-functional partners.
BankingFinancial Services
Responsibilities
Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends
Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management
Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution
Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies
Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance
Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture
Develop and present robust business cases for strategic initiatives
Manage multiple priorities and deliver results under tight deadlines
Leverage data, technology, and process reengineering to drive operational improvements
Monitor progress and measure outcomes to ensure sustained results
Serve as a trusted advisor to stakeholders at all levels
Qualification
Required
Several years experience as an Executive Director or similar external position
Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking
Bachelor's degree in Business Administration, Operations Management, or a related field
Proven track record of leading complex, cross-functional initiatives in a highly regulated environment
Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Demonstrated ability to manage multiple priorities and deliver results under tight deadlines
Experience with structured change management methodologies (e.g., Prosci ADKAR)
Ability to develop and present robust business cases
Strong stakeholder engagement skills and team leadership and talent development
Preferred
Strong understanding of consumer banking operations and technology
MBA or advanced degree preferred
Experience with data-driven transformation initiatives
Familiarity with industry best practices in operational excellence
Ability to foster a culture of innovation and continuous improvement
Experience working with external advisors and consultants
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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