Innisbrook Resort · 1 day ago
Spa Front Desk Receptionist
Palm Harbor, FL
Part-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expInnisbrook Resort is seeking a Spa Front Desk Receptionist who is customer-focused and responsible for managing reservations, selling products, and maintaining the cleanliness of spa facilities. The role involves greeting guests, providing detailed information about spa services, and ensuring a positive experience for all visitors.
Hospitality
Responsibilities
Ensures the “Salamander Spa Experience” for members and guests by maintaining the standards set forth by Salamander/Innisbrook
Adheres to policies of the facility and Innisbrook
Accurately book, change, and cancel Spa appointments as needed
Acknowledge and greet everyone who enters and leaves Spa facilities
Provides detailed descriptions of Spa treatments, packages, services, facility features and hours of operation
Assist in all areas of the Spa as directed by supervisor or manager
Manages cash till daily, following company opening and closing paperwork procedures
Conduct and handle retail sales
Escorts spa guests to changing areas in a courteous and timely manner
Explains the set-up and workings of the locker rooms, bathrooms, and showers to the guests
Attends product training and all company meetings
Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash
Restocks all linens and replenishes all shower and sink amenities
Performs other duties as requested by the Director of Spa
Qualification
Required
High school diploma or GED
Previous customer service experience or resort experience, preferably in a spa
Minimum 2 years front desk experience
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Proficient in appropriate computer skills and office equipment
Effective leadership skills and a strong work ethic
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Creative in marketing, promotion, and programming
Energetic, enthusiastic and motivational
Professional manner, discretion, and appearance
Excellent verbal and written skills
Able to show initiative and make decisions
Strong team player
Must be able to work at least one weekend shift per week
Ability to lift 25 lbs
Ability to stand or sit for long periods
Awareness of proper body mechanics to prevent injury
Ability to bend, stretch, twist, stoop, kneel or reach with body, arms and/or legs
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
Must be able to change activity frequently and cope with interruptions
Company
Innisbrook Resort
Situated on 900 wooded acres of rolling hills and 70 acres of lakes on Florida’s Gulf Coast, Innisbrook is located just 30 minutes from Tampa International Airport.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase