NEOGOV · 6 days ago
(PT) Call Center Associate
Mays Landing Campus, NJ
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expNEOGOV is associated with Atlantic Cape Community College, and they are seeking a Call Center Associate. The role involves providing initial intake assistance and support to students during the enrollment process, ensuring they have the necessary information and resources for successful enrollment into college programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
Assists students in scheduling virtual academic advising appointments if requested
Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
Responds to requests and refers students to institutional resources
Provides support in scanning and linking of all incoming student records
Assists with arrangements for outreaching and Recruitment to attend internal/external events
Assists with the preparation, setup, and coordination of events
Performs general office duties
Provides support as needed with logging unofficial transcript
Performs related duties as assigned
Qualification
Required
High School Diploma or GED
2 years of customer service experience
Excellent customer service skills
Computer skills to include Microsoft Office products
Ability to work independently and make sound decisions
Excellent ability to communicate written and oral form
Strong interpersonal, organizational and communication skills
Superb customer service skills
Availability to work day, evening or weekend hours as required
Preferred
Associate's Degree
Benefits
Paid sick leave in accordance with NJ Sick Leave Law
Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension. Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement.
Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase