Prenuvo · 23 hours ago
Patient Liaison
Irvine, California, United States
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expPrenuvo is on a mission to transform healthcare through proactive measures, and they are seeking a Patient Liaison to join their team at the Irvine, CA clinic. The role involves welcoming patients, managing front desk responsibilities, and ensuring a positive clinical experience while supporting MRI technologists.
Health CareHealth DiagnosticsMedical
Responsibilities
Welcome patients and visitors, ensuring a warm and professional first impression
Verify patient identity, and required documentation
Assist patients with completing registration and intake forms as needed
Manage scheduling, cancellations, and rescheduling of appointments
Educate patients on post-scan expectations
Serve as a liaison between patients, providers, technologists, and clinical staff
Ensure the front desk area is organized, stocked, and operates efficiently
Address patient concerns or complaints with empathy and professionalism
Encourage patient feedback and foster a positive clinical experience
Escort patients to changing rooms and explain pre-scan protocols
Assist patients with positioning for comfort and safety during scans
Screen for contraindications and verify compliance with safety protocols
Prepare the MRI suite with necessary supplies and clean equipment after use
Communicate any patient-specific concerns or needs to the technologist
Assist in maintaining an efficient workflow to minimize patient wait times
Report any technical issues or maintenance needs to appropriate personnel
Keep patient areas tidy and well-stocked with necessary materials
Qualification
Required
At least 1+ year in customer service, preferably in a healthcare or related field
A self-starter who takes ownership of their training and development
Punctual, dependable, and committed to excellence in medical and customer care
Availability to work varied hours, including weekdays and weekends as needed
Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care
Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues
Exceptional interpersonal and communication skills
Attention to detail and a commitment to high standards of excellence
Strong organizational skills and the ability to adapt to change
Problem-solving and decision-making abilities
Passion for patient care and creating memorable experiences
Emotional intelligence to manage emotions effectively and foster teamwork
Preferred
Previous experience in healthcare, hospitality, or MedSpa
Proven experience as a Receptionist, Front Office Representative, or similar role
Benefits
Free, whole-body scans to each team member
Flexible vacation policy
Prenuvo’s Commuter Benefits Plan
401(k) plan
Comprehensive benefits package including health, dental, vision, including Mental Health coverage
Company
Prenuvo
Prenuvo offers whole body MRI screening - we provide deep insights for earlier detection.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$190MKey Investors
Felicis
2025-02-13Series B· $120M
2022-10-18Series A· $70M
2022-10-18Debt Financing
Leadership Team
Andrew Lacy
Founder and CEO
Raja Haddad
Chief Marketing Officer
Recent News
felicis.com
2025-12-29
EU Startup News
2025-12-03
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