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techolution · 2 days ago

Business Process Excellence Program Manager

Ridgewood, NJ

Full-time

Hybrid

Senior Level

Techolution is at the forefront of Business Process Automation, empowering enterprises with AI-driven solutions. They are seeking a Business Process Excellence Program Manager to streamline processes, ensure ROI-driven decision-making, and collaborate across teams to enhance efficiency in AI projects.

Big DataConsultingInformation Technology

Responsibilities

Transform ambiguous requirements into structured, repeatable processes with built-in decision gates

Ensure alignment across engineering, PMO, and client teams to prevent regression and promote scalability

Lead math-driven evaluations of projects, calculating manual effort costs, break-even timelines, potential savings, and economic impact

Stop or redesign initiatives that don't justify ROI, using data to influence stakeholders—including senior leaders

Break down work into precise components (people, hours, steps, costs) for accurate forecasting

Prevent underestimation and premature execution in AI automation projects

Apply DMAIC, 5 Whys, Pareto analysis, and Lean principles to identify and resolve systemic issues

Reduce process variation and deliver measurable outcomes in real-world AI implementations

Conduct critical questioning to clarify vague client needs upfront, minimizing waste from poorly defined problems

Drive adoption of BPA 4.0 standards, handle resistance, and institutionalize best practices organization-wide

Design executive dashboards that highlight truthful, impact-focused metrics (no vanity stats) to track project health and ROI

Advise on where AI and automation add value—without over-reliance on tools—ensuring human oversight in stakeholder interactions

Qualification

Process EngineeringROI-First Decision MakingSix Sigma / LeanApplied MathematicsChange ManagementEffort EstimationRequirements DiscoveryAI / Automation AwarenessProblem-Solving SkillsExecutive DashboardingExperience in AI projects

Required

Process Engineering & Systems-Level Thinking: Proven ability to convert ambiguity into repeatable, enforceable processes across teams. Designs decision gates, not one-off fixes

ROI-First Decision Making (Math-Driven): Expertise in quantifying manual effort, costs, break-even points, and economic impact before execution. Will stop or redesign work that doesn't justify ROI

Six Sigma / Lean (Hands-On Experience): Six Sigma Black Belt preferred (Green Belt acceptable with proven delivery). Must have real-world experience applying DMAIC, reducing variation, optimizing processes, and delivering measurable business outcomes—not just certification. Experience in IT/AI preferred, but manufacturing backgrounds considered if adaptable

Applied Mathematics & Quantitative Reasoning: Strong command of applied math (algebra, estimation, basic optimization) for daily use in capacity planning, ROI modeling, and KPI validation

Change Management & Process Enforcement: Track record of driving adoption, handling resistance, and preventing regression. Turns BPA 4.0 into a standard, not a suggestion

Effort Estimation & Capacity Modeling: Accurately breaks work into people, hours, steps, and costs. Prevents premature execution and under-estimated delivery

Requirements Discovery & Critical Questioning: Asks the right questions upfront, challenges vague requirements, and ensures clarity before committing resources. Prevents waste from poorly defined problems

Strong Problem-Solving Skills: Uses structured methods (DMAIC, 5 Whys, Pareto) to solve systemic issues—not just symptoms

AI / Automation Context Awareness: Understands where automation and AI help—and where they don't—without being tool-obsessed