NEOGOV · 1 day ago
Administrative Support Specialist I- Harnett Regional Water
Lillington, NC
Full-time
Onsite
Entry Level
$33K/yr - $33K/yr
1+ years expNEOGOV is seeking an Administrative Support Specialist I for Harnett Regional Water. This role involves performing public contact, data processing, and clerical duties in the Customer Service Department, including answering calls, scheduling, and maintaining records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs any of the following functions depending on area assigned
Answers telephone and greets visitors (lobby, front desk, window); handles multiple telephone lines on a switchboard; processes requests for assistance; directs calls or visitors to the best sources for information; and gives information based on the type of request
Provides customer service to citizens as related to the assigned department’s services and programs; processes customer applications and enters into computer system, collects and documents payments
Processes daily bank deposits
Responds to requests for service; initiates work orders if needed
Processes and routes daily mail
Receives and screens mail, documents, and other materials and routes to appropriate staff
Receives and logs in plans, maps, drawings and records as received and routes to appropriate staff; enters information into spreadsheet
Takes messages and returns phone calls; screens and routes documents; orders material requested and processes billings if appropriate
Runs errands
Processes records and referrals from various clients, departments, and other sources
Provides information for permits or payments
Reviews applications, permits, and other documents submitted for accuracy and completeness before processing; provides instructions to the public; and routes documents as needed
Updates and makes changes in databases and records
Reviews, verifies and records various program records; enters data into spreadsheets in prescribed formats; answers questions from departmental staff and the public concerning records; prepares monthly and quarterly reports for departments, managers, and other agencies; and ensures that information provided is complete and correct
Operates scanner to archive records and files
Monitors office security camera screens
Uses computer to obtain information for requests; enters data and information in computer for program staff and supervisor; and various reports for supervisors, program staff, or public requests
Enters correct information onto forms or standardized letters, memoranda, or reports and makes adjustments as necessary to fit varying situations
Maintains department related files and information
Assists with special projects
Assists other staff with program and office support functions
Performs other related duties as assigned
Qualification
Required
High school diploma supplemented by coursework in typing, data entry, and word processing
One (1) year of related clerical work experience including experience working with computers and working with the public
Or equivalent education and/or experience
Knowledge of office practices and procedures
Knowledge of arithmetic, grammar, spelling, and vocabulary
Knowledge of word-processing, spreadsheets, and other computer applications used in the assigned office
Knowledge of assigned department policies, procedures, and functions
Skill in operating a computer, scanner, copier, fax machine, typewriter, or other office equipment
Skill in entering data with the necessary speed and accuracy for assigned department's needs
Ability to process data, information, and other information required by the program and office
Ability to communicate effectively in person and by telephone
Ability to be tactful and courteous
Ability to follow oral and written instructions and procedures
Ability to enter data with accuracy at the speed required of the particular program or position
Ability to use automated systems and technology in performing the duties assigned
Ability to establish and maintain effective working relationships with the general public and other employees
Benefits
Health, dental, vision and life insurance
Membership in the North Carolina Local Government retirement
Free health clinic for employees and anyone in their household
Other benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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