YouLend · 1 day ago
Junior Account Manager (Sales)
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $50K/yrYouLend is a rapidly growing FinTech that provides embedded financing solutions for e-commerce platforms and tech companies. The Junior Account Manager will support sales operations, nurture client relationships, and help merchants access funding to grow their businesses.
Financial ServicesFinTech
Responsibilities
Develop a strong understanding of YouLend's products, financing solutions, and partner ecosystem to effectively support and manage merchant relationships
Serve as the main point of contact for assigned merchants, ensuring a seamless post-funding experience and maintaining high levels of satisfaction and engagement
Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed
Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely
Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively
Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives
Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools
Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes
Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset
Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment
Qualification
Required
Strong attention to detail and accuracy is essential
Proven ability to work effectively under pressure and meet tight deadlines
Excellent interpersonal and communication skills (both written and verbal)
Demonstrated problem-solving ability and initiative
Team-oriented with a collaborative approach to work
Positive attitude, reliability, and a strong work ethic
Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus
Previous experience in a funding, finance, or operations role is an advantage but not required
Preferred
A target-driven mindset with a strong interest in sales and commercial success
Excellent written and verbal communication skills, with confidence interacting over phone and email
Comfortable using Microsoft Excel and working with data
A customer-first attitude with a passion for helping small businesses succeed
Benefits
Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium
Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare
Dental plan coverage
Vision plan coverage
Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
Basic Life & AD&D Insurance.
International travel insurance covered if traveling abroad for work purposes.
Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
Paid Office Parking
Company
YouLend
YouLend is the leading global embedded financing platform for the world’s top e-commerce platforms, tech companies and PSPs.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CastlelakeJP Morgan
2024-10-21Debt Financing
2024-01-29Debt Financing
Leadership Team
Michael Lefevre
Strategic Partnerships at YouLend | Country Head US
Ted Kirk
Strategic Partnerships - Country Head US
Recent News
Company data provided by crunchbase